Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To start a return, you can contact us at soonuly@hotmail.com. Please note that returns will need to be sent to the following address:

changhaoyili B62 ,dianqianjiedao, huli, xiamen, Fujian, China. 361006

Soonuly +86 13328326624


Refunds
Once we have received your parcel and allowing for the extra measures for the health and safety of our warehouse team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly.All refunds will be processed back on to the card originally used for purchase.
Please allow 10-14 working days for your return to be processed and for our customer care team to contact you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We cannot accept returns on sale items or gift cards.
We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.